SHOPPING:

I can't find a product. How do I search for it?
Click on the "Search" button, located on the top right-hand side of every page. You can search by keyword, category or style number.

How do I find out if a product is in stock?
When looking at the product detail page, click the first dropdown menu labeled "size" to choose size desired. Then, click on the dropdown menu labeled "color" to choose desired color. Availability for that item will then be displayed.

Why can't I view the product images on your website? Why does "ZOOM & MORE VIEWS" not work on my computer? The Territory Ahead website uses the Adobe Flash player browser component to provide zoom and product color display options. If the Territory Ahead logo to the right is rotating, you have Flash installed correctly! If not, please get the Flash Player here.

Rotating?

What is Catalog Quick Shop? 
I have my catalog in front of me and know which item I want to purchase.
How do I place a catalog order?
Locate "Catalog Quick Shop" or, “Order by Catalog Item Number” (Home page states “Catalog Quick Shop”) at the top of the page. Click on it to access the "Catalog Quick Shop" page where you can enter up to seven item numbers for the catalog styles you wish to purchase.

How do I locate a friend's wish list?
To locate a friend's wish list, enter the e-mail of the wish list holder here.

ORDERING/SHOPPING BAG:

How do I add items to my Shopping Bag?
After selecting the size, color, and quantity of a specific product, click on the "Order this Item" link located on every product detail page.

Help! I put the wrong sized shirt in my shopping bag. How do I edit size, color, or quantity from the shopping bag?
On the shopping bag page, click the "Edit" button located next to the item's name. This links back to the item's product page, where any aspect of the selection (size, color, quantity) may be changed.

How do I remove items from my Shopping Bag?
On the shopping bag page, click the "Remove" button located next to the item's name. Then click the "Update Bag" button.

How do I save the contents of my Shopping Bag?
If you place items in your Shopping Bag and leave the site, items will remain in your shopping bag for two weeks; however, this does not guarantee availability.

Can I return or exchange a product?
Click here to read about our 100% money-back guarantee.

How do I know my order has been placed?
We'll send you an e-mail confirming the items you've purchased with an order number.

How do I order offline?
For telephone orders: Call toll-free (800) 882-4323, 24 hours a day, 7 days a week.

Can I place my order by fax?
Yes, fill out the order form from your catalog and fax it toll free at any time. Our fax number is: (800) 232-9882 (United States only).

How can I check my order status?
Simply click on the Order Status link, located at the top of every page. Enter any single order number along with the bill-to last name to view the status of your order. The status display will indicate whether the order has been shipped. If you're a registered member, you can view your entire order history, along with the status of each order placed.

Can I cancel an order after it has been submitted?
Contact customer service at customerservice@territoryahead.com or call toll-free (800) 686 - 8212, 24 hours a day, 7 days a week to cancel an order. Customer Service hours are Monday - Friday from 5:00 AM to 6:00 PM (PST), Saturdays & Sundays from 6:00 AM to 4:00 PM (PST).

PAYMENT:

What are my payment options?
We accept Visa, Mastercard, American Express, Discover, Diner's Club, and JCB. We also now offer the Bill Me Later payment program.

What is Bill Me Later?
Click here to learn about Bill Me Later

How do I redeem gift certificates?
Once you're at the order recap/ payment page, you have the option to enter your Gift Certificate Number at the bottom. The gift certificate credit will be shown after you click on the "Charge my Credit Card" button.

How do I enter discount codes?
Once you're at the Billing Information page, you have the option to enter your Discount/Source code. Discounts will be credited to your final bill, which is sent to your e-mail address.

Why should I become a Territory Ahead Member?
It makes it faster and easier to shop with the following features:

Personal Information
Save your billing and shipping information for quick check out.

Address Book
Store and edit your personal shipping addresses.

Order History
Review all of your past and pending orders.

Wish Lists
Let people know about those items that have caught your eye.

Reminder Service
Receive email reminders of important dates and events.

How do I become a Territory Ahead Member?
Click on the "My Account" link, located at the top of every page. Then click "Register" on the right side of the "My Account" page to set up your membership.

How do I change my account information?
You can edit or delete your account information at any time. Just click on "My Account" on the top of the page. You can revise your profile by clicking on the “My Information” button to log into your account.

What if I forget my password?
At log in, type in your e-mail on the right-side and click on the "Go" button. We will send you an e-mail reminder.

SECURITY:

Is it safe to use my credit card?
The Territory Ahead site is authenticated by VeriSign. Through the use of a Secure Server ID, VeriSign ensures that your shopping and billing information is encrypted and therefore protected from unauthorized users.

SHIPPING:

What are my shipping options?
Click here to go to our Shipping and Order Processing page.

What are the shipping costs?
Click here to go to our Shipping and Order Processing page.

EMAIL OPT-OUT:

I no longer want to receive emails from The Territory Ahead, how do I remove my name?
Click here to remove your name from The Territory Ahead email list.