CALL US | WE'RE OPEN LATE: 1-800-882-4323

 

 

order information
If you don't find the answer to your question, contact us.
SELECT A TOPIC (details for each are farther down the page):

PLACING AN ORDER ONLINE

Ordering is quick, easy and secure when shopping Territory Ahead.com. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an easy, enjoyable shopping experience. Simply click one of the department tabs at the top of the page to view and select from our latest offerings (e.g., Tops, Dresses, Jackets & Blazers, etc.).

Use our size pickers to select size and color. Then click the "Add to Cart" button to flag the merchandise for your purchase. You may select additional merchandise by moving backward and forward through the windows to select again from our various departments. You may view the contents of your Shopping Bag anytime. Select the Shopping Bag link at the top right hand corner of every page to see a list of the merchandise you've selected as well as your current total.

Once you're ready to check out, click the "Shopping Bag" button to view your items. If you have gift cards, promotional coupons or merchandise credits, enter them in the appropriate boxes on the checkout page. If you haven't registered with us, you can checkout as a guest, however we strongly recommend that you register. As a registered customer, your billing and shipping information is automatically saved for you, making the checkout process more convenient.

We accept the following credit cards for online purchases:  VISA®, MasterCard®, Discover® Network, and the American Express Card. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D.

Please Note: We ship to US possessions APO and FPO's. 

At the end of your checkout process, you'll see an online message notifying you that your order is being processed. You can print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.

back to top

I PLACED AN ORDER ONLINE BUT DIDN'T RECEIVE AN EMAIL CONFIRMATION

When you've completed checking out online, you should receive a confirmation email within 5-20 minutes, If, after 20 minutes, you haven't received an email from us confirming your order, you should check the status of your order online. The order you placed should appear as an order number with all zeros and will say "In process." This is exactly what you want to see. It means your order has been entered into our system. The order will be processed within 24-48 hours and your online status will change to "processed".

back to top

FINDING ITEMS FROM THE CATALOG ONLINE

If you find something in one of our catalogs you want to purchase, simply enter the item number from the catalog into the "Order By Item Number" box located at the top of the catalog quick order page, then click "Continue".

back to top

PRIVACY & SECURITY

Read our corporate Privacy Policy to understand how we protect your privacy and your security when ordering online.

Territory Ahead® is a highly ethical company and requires the highest standard of conduct from its employees and business partners.

back to top