- How do I return an item?
- Can I track my returned item?
- Has my return been received?
- How do I exchange an item?
- Has my exchange been processed?
Exchange it, replace it or return it for a refund!
Within 60 days of the date your order ships, you may exchange, replace or return your item to receive a refund of your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a refund for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee of $6.99 will be deducted from your return.
Within 61-90 days of the date your order ships, you may exchange, replace or return your item to receive a merchandise credit for your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a merchandise credit for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee of $6.99 will be deducted from your return.
After 90 days ffrom the date your order ships, merchandise cannot be returned or exchanged. If returned after 90 days, merchandise will be sent back to you and a $14.99 shipping and handling fee will be assessed.
PLEASE NOTE: All items being returned or exchanged must be in the original condition: unworn, unwashed and unaltered. Items that are worn/washed/altered will be sent back to you and a $14.99 shipping and handling fee will be assessed.
Refunds to credit cards are applied immediately upon processing, however they may not appear on your credit card statement for 1-2 billing cycles.
See the back of your invoice or click here for detailed instructions on how to return or exchange merchandise.
We're sorry for any inconvenience if you've found it necessary to return an item. However, we've made returning that item easier than ever! You can choose from our two convenient return options: select our easy NEWGISTICS SMART LABEL return options, or another carrier of your choice. You can access our easy return information by scrolling down a bit, or follow the easy return steps listed on the invoice included with your purchase. We've also included a self-adhesive return label on your invoice for your convenience.
FIRST THINGS FIRST...
Please let us know the reason for returning the item, using the reason codes listed on the front of invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.
EASY NEWGISTICS SMART LABEL RETURN OPTIONS
Place the self-adhesive Customer Return Label provided on your invoice on the front of your package. Keep the stub for your records. You'll need your tracking number should you want to check the status of your return. Now, select an option:
1. NEWGISTICS SMART LABEL drop off at any USPS post office or in any USPS mailbox.
No additional fees will be charged. The return cost will be deducted from your merchandise credit or refund. NEWGISTICS SMART LABEL Return Service is only available to our customers in the continental US.
RETURN VIA ANOTHER CARRIER
Please wrap your package securely, enclosing the invoice with the item. Attach the "Return On Your Own Label" provided on your invoice to your package and return it via any carrier of your choice. Using this option, you pay for the return postage at that carrier.
RETURN MERCHANDISE TO:
Territory Ahead
Building 4
500 Bic Drive
Milford, CT 06461
If you returned your item via NEWGISTICS SMART LABEL, you can check arrival status online. First, click here.
Enter the tracking number, and then click "Go" to view up-to-the-minute delivery details. Your order number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.
To order by phone, call anytime toll-free (800) 882-4323. Need help? Click Here
To find out if your return has been received, click here.
Enter your tracking number to track your order. If we have received the package, you can view the status of your order by clicking here to see if your order has been processed for return. You'll need the NEWGISTICS SMART LABEL tracking number from your invoice, and your order number, also found on your invoice. We strongly encourage you to register. As a registered user, this information can be found automatically in the "Your Account" section. To register now, click here.
Please note: We'll issue a credit to your original method of payment, less shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. If you have more questions or need further assistance, please don't hesitate to contact us, or call us toll free at 1-800-882-4323.
Exchanges are a breeze. Easy instructions are listed on the back of your invoice, and the self-adhesive Customer Return Label has been enclosed for your convenience. Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. Please note: return postage is not reimbursed.
Please follow packing and mailing instructions above in the "How Do I Return an Item?" section
Credit card exchange orders can be processed much quicker if you call us toll free at 1-800-882-4323. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. For credit card orders, please allow 1-2 billing statements for your credit to appear.
For exchanges via mail, please complete the order blank on the back of your invoice and include payment for the difference, if the exchange amount exceeds the return amount.
If you have more questions, or require assistance, please contact us.
You can check the status of your exchange online.
Enter your tracking number to track your order. If we have received the package, you can view the status of your order by clicking here to see if your order has been processed for exchange. You'll need your order number found on your invoice. We strongly encourage you to register. As a registered user, this information can be found automatically in the "My Account" section. To register now, click here.