We accept the following credit cards for online purchases: VISA®
Network, and the American Express®
Card. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D.
We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, click here.
Placing An Order Online
At the end of your checkout process, you'll see a confirmation page that your order is being processed. We encourage you to print this message for your records. When you've completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the “Order Status & Tracking” section at the top of the website.
Your order will normally ship within 24 hours or the next business day.
Placing An Order By Phone
To order by phone, call toll-free 1-800-882-4323
. Please see our Customer Care hours of operation.
Finding Items From The Catalog Online
To quickly find something from one of our catalogs that you would like to purchase online, simply enter the item number from the catalog into the search box located at the top of the website.
Sales Tax Information
In compliance with state laws, we collect state sales tax in Massachusetts, Connecticut, and Alabama. For more information on Alabama tax, please go to: http://revenue.alabama.gov/salestax/Simplified_SLU_Notice_20150902.pdf
Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven't received the correct price on a product, please call Customer Care or email us at firstname.lastname@example.org
for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.
We're constantly adding new products to our website! When an item has sold out and is no longer available, it is immediately removed from our site to prevent disappointment and to make room for new styles. Items listed on the site as “on backorder” are only temporarily out of stock. These items may still be purchased and will be shipped to you as soon as they are back in stock.
The anticipated ship date of items on backorder is noted on the product detail pages as well as in your shopping bag and check-out pages. You will also receive email notifications updating you on the status of your backordered purchases.
The following merchandise brands are excluded from all promotional discounts: ACORN, Aetrex, American Trench, Baggallini, Bernie Mev, Birkenstock, Blundstone, Bogs, Born, Brown Shoes, Clothing Arts, Cockpit, Comfortiva, Cutter & Buck, Danner, Dansko, Darn Tough, Eagle Creek, Enro, Epperson, Exofficio, Eye Bobs, Farm To Feet, Fidelity, Foxcroft, Frye, Glerups, Gloverall, Goal Zero, Heys, JM Foot, John Partridge, Josef Siebel, Kuhl, K-Way, Laundromat, Lewis & Clark, Lipault Paris, Lodis / American Accessories, Madison Creek, Marmot, Merrell, MeToo, Native Sunglasses, NYDJ, Olukai, Orthaheel, Outdoor Research, Outpac / Pacsafe, Pendleton, Pikolinos, Pistil, Prana, Rail Riders, Randolph Engineering, Rieker, RockFlowerPaper, Rockport, Royal Robbins, Samsonite, Saxx, Schott, SCOTTeVEST, Seavees, Sherpani, Sockwell, Sofft, Stefeno, Sterlingwear, Tasc, Teva, Tilley, Toad, Tori Richard, Trask, Tumi, Victorinox, Vionic.