Our Promise to You

We hope you'll love your purchase, but just in case you don't, our policy is simple:

You may return any merchandise within 60 days of receipt and receive a full refund on the price you paid (less any shipping charges), or take up to 90 days to decide and receive a merchandise credit towards your next purchase. If you would like to exchange an item, we will not charge you for return postage or shipping on your new item.

Within 60 days of the date your order ships, you may exchange, replace or return your item to receive a refund of your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a refund for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee of $7.50 will be deducted from your return. The postage fee will not be deducted with any exchange.

Within 61-90 days of the date your order ships, you may exchange, replace or return your item to receive a merchandise credit for your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a merchandise credit for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee of $7.50 will be deducted from your return. The return postage fee will not be deducted with any exchange.

You can choose from our two convenient return options: (1) Use the self-adhesive return label supplied on your invoice or (2) use another carrier of your choice.

Please let us know the reason for returning the item, using the reason codes listed on the back of your invoice. Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Wrap your return package securely. Items returned that show signs of wear may impact the amount of the refund or merchandise credit. Original shipping charges are non-refundable.

Exchanges

For exchanges via mail, please complete the order blank on the back of your invoice indicating the exchange item #, size and color you would like. Please note that we do not charge shipping on exchanged orders and that return postage will not be charged.

Should there be any amount refunded or an additional charge required, it will be processed to the original method of payment.

If you have more questions or need further assistance, please email us at service@cs.ttahead.com or contact Customer Care at 800-882-4323.

Return Via Pre-paid Return Label

Please wrap your package securely, enclosing the invoice with the item. Place the self-adhesive pre-paid return label provided from the front of your invoice on your return package, ensuring you are covering all other original shipping labels. Please retain your tracking number as you may need it to track the status of your return. Now it's simple, just drop your package off at any post office or place it in your mailbox.

We offer free exchanges. The return cost will not be deducted from your merchandise credit or refund. The return service is only available to our customers in the contiguous U.S.

Pre-paid Return Label

Return Via Another Carrier Of Your Choice

Please wrap your package securely, enclosing the invoice with the item. Ship your package to the address below via any carrier of your choice. Using this option, you are responsible for paying the return postage to that carrier. Please retain your carrier's tracking numbers. You will be able to track directly with your carrier.

RETURN MERCHANDISE TO:
Territory Ahead
Building 4
500 Bic Drive
Milford, CT 06461

Return Status & Tracking

If you used the self-adhesive label provided for your return, we will notify you once our carrier has picked up your return package from the post office and when your return has been processed.

To track your return package, click here.

We will issue a credit or refund per our return policy, less shipping and handling charges. For credit card refunds, please allow 1-2 billing statements for your credit to appear. If you have more questions or need further assistance, please email us at service@cs.ttahead.com or contact Customer Care at 800-882-4323.