Our goal is to provide you with Absolute Satisfaction.
How do I stop receiving your catalogs in the mail?
If you prefer not to receive mailings, your address is incorrect or you are receiving duplicate catalogs, please cut your mailing label from the back cover of your catalog and send it to: Territoy Ahead Mail Preference Service, 5345 Creek Rd., Blue Ash, OH 45242.
How do I unsubscribe from your email list?
If you wish to opt out of receiving Territory Ahead promotional emails, simply click the “unsubscribe” link found at the bottom of any email, or contact Customer Care at 888-331-8916.
How to get a really good fit:
First and foremost, if you have any questions about size, call customer service at 888-331-8916. We have actual garment measurements for every item and we’ll be happy to help you find the perfect size.
Measure yourself with a tape measure using the instructions below. (Or have a friend do it. Serve sangria, as a bribe.) Jot down your measurements and compare them with the body measurement sizing charts found below and on each product page.
HAT: Measure circumference of your head where a hat would naturally rest (normally above the brow).
WAIST: Measure around your natural waist or, if you prefer, a little lower, where you may actually wear your pants.
NECK: Measure the circumference of your neck. (Add a little for your Adam's apple.)
SEAT/HIP: Standing, with feet together, measure around the fullest part of the hips. Don't cheat.
CHEST/BUST: Measure around fullest part, but with tape under your arms. You'll need a friend to do this for you. (More sangria.)
INSEAM: Use a well-fitting similarly styled pair of pants. Lay them flat, with seam on seam. Measure from crotch to bottom of hem.
ARM/SLEEVE LENGTH: Your arm must be slightly bent to do this correctly. Then, measure from center back of your neck, over the shoulder, down the arm, past the elbow (slightly bent) all the way to wrist. (Your friend may be needed for this too.)
"FOR MEN AND WOMEN": What does that mean? They're men's sizes, in fact. On women, these items will be attractively oversized; sleeve length will be long.
Product and Pricing
Although we have made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon your computer monitor (screen) and we cannot guarantee that your screen will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change.
We are not responsible for typographical errors or omissions on any of our websites, emails, catalogs or other printed material regarding price or any other matter, and reserve the right to sell an item at its intended price. We reserve the right to end any offer earlier than the stated or intended expiration date.
Forms of Payment
We accept Personal Check, Visa, MasterCard, American Express, and Discover.
One of the primary benefits of providing your email address is so that we can send you an order confirmation email shortly after you place your order. If there are any backordered items, the order confirmation will provide additional information as to when you can expect to receive your items. Once your order is shipped, we'll send you a shipping confirmation email containing a tracking number so that you can track the progress and estimated delivery date of your order.
We will provide you a one-time price adjustment in the form of an in-store credit equal to the difference between the full-price merchandise purchase you made and the sale price of that item when the sale price of that item was made available within fourteen (14) days of your original purchase. Unused or expired store credits are not refundable for cash. Items not purchased at full price are ineligible for in-store credit price adjustments.
All in-store credits of any kind are good for one year from date of issue.
Shipping and Handling
Standard Domestic Ground Shipping Rates
|Standard (4-9 Days Ground Shipping via UPS)||Priority (2-5 Days Ground Shipping via UPS)|
|Merchandise Total||Add: (each shipping address)||Merchandise Total||Add: (each shipping address)|
|$1.00 to $50.00||$6.95||$1.00 to $50.00||$10.95|
|$50.01 to $75.00||$8.95||$50.01 to $75.00||$12.95|
|$75.01 to $100.00||$9.95||$75.01 to $100.00||$13.95|
|$100.01 to $150.00||$11.95||$100.01 to $150.00||$16.95|
|$150.01 to $200.00||$13.95||$150.01 to $200.00||$17.95|
|$200.01 to $300.00||$15.95||$200.01 to $300.00||$19.95|
|$300.01 or more||$16.95||$300.01 or more||$20.95|
International Shipping Rates (Shipped via UPS)
|Canada (CAN)||Other Countries (INT)|
|Merchandise Total||Add: (each shipping address)||Merchandise Total||Add: (each shipping address)|
|$1.00 to $25.00||$11.45||$1.00 to $25.00||$29.95|
|$25.01 to $50.00||$12.45||$25.01 to $50.00||$29.95|
|$50.01 to $75.00||$14.95||$50.01 to $75.00||$35.95|
|$75.01 to $100.00||$16.95||$75.01 to $100.00||$49.95|
|$100.01 to $150.00||$18.95||$100.01 to $150.00||$59.95|
|$150.01 to $200.00||$21.95||$150.01 to $200.00||$69.95|
|$200.01 to $300.00||$23.95||$200.01 to $300.00||$79.95|
|$300.01 to $400.00||$26.95||$300.01 to $400.00||$89.95|
|$400.01 or More||$29.95||$400.01 or More||$99.95|
2nd Day Delivery (2 Business days)
For maximum speed at minimum cost, add $12.00 to your regular shipping and handing. No P.O. Boxes.
Next-Day Delivery (Overnight)
Add $25.00 to your regular shipping and handling. No P.O. Boxes.
Next-Day Saturday Delivery (Overnight)
Add $35.00 for your regular shipping and handling. No P.O. Boxes.
Note: Saturday delivery is only available between Thursday at 1:00 pm through Friday at 1:00 pm eastern.
Expedited orders with all items in stock placed before 1:00 pm Eastern Standard Time, Monday through Friday, will ship the same day. Expedited orders that are placed after 1:00 pm Eastern Standard Time Monday through Friday, on weekends or holidays will be shipped the next business day. If your order contains one or more backordered items, items available will ship immediately and the remainder of your items will ship together when they have all become available and be shipped via the Standard shipping option. If this isn't convenient for you, please call us at 888-331-8916.
Furniture Item Shipping
Furniture item shipping will be calculated in the shopping cart.
International Orders Only
Your country may impose additional taxes or duties based upon the retail value of your order. You or the intended recipient are responsible for these charges, and we cannot offer a refund if the shipment is refused.
Returns and Exchanges
We strive for the finest quality goods and service. Your happiness is essential to ours. Items purchased online, from our catalogue, or retail store may be returned for a refund or exchange within 30 days of purchase. During the holiday season, we will accept returns purchased from November 1 through December 31st if received by January 31. Goods returned for reasons other than defect must be in original, saleable condition. Items marked Final Sale may not be returned or exchanged.
Please complete and return the form received in your shipment with any goods you would like to return or exchange. You may ship items back via the carrier of your choice at your own expense. Alternately, you can email email@example.com or call our Customer Care Team at 888-331-8916 and obtain a prepaid return label for a $9.00 charge. If you opt to use the prepaid return label we will deduct $9.00 from the amount refunded.
Items shipped with additional delivery surcharges must be returned unassembled and in their original packaging. Reconditioning fees may be charged if the item is not returned in original condition.
Please allow up to one billing cycle for credit card refunds to appear on your statement. If you have further questions or would like assistance with your return please call our Customer Care Team at 888-331-8916 Monday through Friday between 10 am and 6 pm EST and we will be happy to help.
For fastest service call our Customer Care Team at 888-331-8916 Monday through Friday between 10 am and 6 pm EST to request an Exchange. We will place your new order, charge your credit card, and we will waive regular shipping charges on your new item(s). Once we receive your return, we will credit you for the cost of the original item(s).
To Exchange Same Item for Different Size or Color (Or to Exchange Damaged/Incorrect Item)
Domestic Orders: Shipping is on us. If you use our convenient, prepaid Merchandise Return Label, you will not be charged the shipping cost to return these items to us. We will also cover the regular shipping cost to get that exchanged item back to you.
International Orders: When exchanging an item or items, you will not be able to use the Merchandise Return Label if you are outside the U.S., so you will need to pay for shipping your item back to us. There will also be international shipping charges on the item we send to you after an exchange.
To Exchange Item for Different Item (Except as Provided Above)
If you use our convenient, prepaid Merchandise Return Label to return the item to us, $8.95 will be charged to you (or deducted from any applicable refund) when we process your exchange order. You will also be charged the applicable shipping cost when we ship your exchange item. Any additional payment that may be required will be charged to the credit card used for the initial purchase, unless another payment method is provided. Any credit that may be required will be provided in the same manner that the original payment was made.
Our Mailing Address for Return Packages (should you need it):
- The Territory Ahead
- 5345 Creek Road
- Blue Ash, OH 45242-9514
Track a Package
Once your order is shipped, we will email you a shipping confirmation which will contain the tracking number for your package. You may track your package at the appropriate shipping website ( UPS or USPS). Or you also can find your tracking number by logging in with your username and password to your J. Peterman account here. Should you have any trouble whatsoever, do not hesitate to ask for help call us at 888-331-8916.
Our Promise to You
We hope you'll love your purchase, but just in case you don't, our policy is simple:
You may return any merchandise within 60 days of receipt and receive a full refund on the price you paid (less any shipping charges), or take up to 90 days to decide and receive a merchandise credit towards your next purchase. If you would like to exchange an item, we will not charge you for return postage or shipping on your new item.
Within 60 days of the date your order ships, you may exchange, replace or return your item to receive a refund of your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a refund for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee of $8.95 will be deducted from your return. The postage fee will not be deducted with any exchange.
Within 61-90 days of the date your order ships, you may exchange, replace or return your item to receive a merchandise credit for your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a merchandise credit for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee of $8.95 will be deducted from your return. The return postage fee will not be deducted with any exchange.
You can choose from our two convenient return options: (1) Use the self-adhesive return label supplied on your invoice or (2) use another carrier of your choice.
Please let us know the reason for returning the item, using the reason codes listed on the back of your invoice. Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Wrap your return package securely. Items returned that show signs of wear may impact the amount of the refund or merchandise credit. Original shipping charges are non-refundable.