Shipping and Handling

Shipping and Handling

Standard domestic ground shipping rates
PRIORITY (4-7 Days Ground Shipping via FedEx)
Merchandise total Shipping fee
$1.00 - $50.00 $10.95
$50.01 - $75.00 $12.95
$75.01 - $100.00 $13.95
$100.01- $150.00 $16.95
$150.01- $200.00 $17.95
$200.01- $300.00 $19.95
$300.01 or more $20.95
2nd Day Delivery (2 Days Ground Shipping via FedEx. No P.O. Boxes.)
Merchandise total Shipping fee
$1.00 - $50.00 $22.95
$50.01 - $75.00 $24.95
$75.01 - $100.00 $25.95
$100.01- $150.00 $28.95
$150.01- $200.00 $29.95
$200.01- $300.00 $31.95
$300.01 or more $32.95
International Shipping Rates (Shipped via FedEx)
CANADA (CAN)
Merchandice total Shipping fee
$1.00 - $25.00 $11.45
$25.01 - $50.00 $12.45
$50.01 - $75.00 $14.95
$75.01- $100.00 $16.95
$100.01- $150.00 $18.95
$150.01- $200.00 $21.95
$200.01- $300.00 $23.95
$300.01 - $400.00 $26.95
$400.00 or more $29.95
OTHER COUNTRIES (INT)
Merchandise total Shipping fee
$1.00 - $25.00 $29.95
$25.01 - $50.00 $29.95
$50.01 - $75.00 $35.95
$75.01- $100.00 $49.95
$100.01- $150.00 $59.95
$150.01- $200.00 $69.95
$200.01- $300.00 $79.95
$300.01 - $400.00 $89.95
$400.00 or more $99.95
Next-Day Delivery

Add $25.00 to your regular shipping and handling. No P.O. Boxes.

Next-Day Saturday Delivery

Add $35.00 for your regular shipping and handling. No P.O. Boxes. (Saturday delivery is only available between Thursday at 1:00 pm through Friday at 1:00 pm eastern.)

Expedited Orders

Expedited orders with all items in stock placed before 1:00 pm Eastern Standard Time, Monday through Friday, will ship the same day. Expedited orders that are placed after 1:00 pm Eastern Standard Time Monday through Friday, on weekends or holidays will be shipped the next business day. If your order contains one or more backordered items, items available will ship immediately and the remainder of your items will ship together when they have all become available and be shipped via the Standard shipping option. If this isn't convenient for you, please call us at 888-331-8916

Furniture Item Shipping

Furniture item shipping will be calculated in the shopping cart.

International Orders Only

Your country may impose additional taxes or duties based upon the retail value of your order. You or the intended recipient are responsible for these charges, and we cannot offer a refund if the shipment is refused.

Return and Exchanges

Should there be any problems with your order or damage to your package please call us toll-free at 888-331-8916, or you can email us via the Contact Us page.

To Return Merchandise

Please complete and return the form received in your shipment with any goods you would like to return or exchange. You may ship items back via the carrier of your choice at your own expense. Alternately, you can email help@territoryahead.com or call our Customer Care Team at 888-331-8916 and obtain a prepaid return label for a $9.00 charge. If you opt to use the prepaid return label we will deduct $9.00 from the amount refunded.

Items shipped with additional delivery surcharges must be returned unassembled and in their original packaging. Reconditioning fees may be charged if the item is not returned in original condition.

Please allow up to one billing cycle for credit card refunds to appear on your statement. If you have further questions or would like assistance with your return please call our Customer Care Team at 888-331-8916 Monday through Friday between 10 am and 6 pm EST and we will be happy to help.

To Exchange Same Item for Different Size or Color (Or to Exchange Damaged/Incorrect Item)

Domestic Orders: Shipping is on us. If you use our convenient, prepaid Merchandise Return Label, you will not be charged the shipping cost to return these items to us. We will also cover the regular shipping cost to get that exchanged item back to you.

International Orders: When exchanging an item or items, you will not be able to use the Merchandise Return Label if you are outside the U.S., so you will need to pay for shipping your item back to us. There will also be international shipping charges on the item we send to you after an exchange.

To Exchange Item for Different Item (Except as Provided Above)

If you use our convenient, prepaid Merchandise Return Label to return the item to us, $9 will be charged to you (or deducted from any applicable refund) when we process your exchange order. You will also be charged the applicable shipping cost when we ship your exchange item. Any additional payment that may be required will be charged to the credit card used for the initial purchase, unless another payment method is provided. Any credit that may be required will be provided in the same manner that the original payment was made.

Our Mailing Address for Return Packages (should you need it)

The Territory Ahead
5345 Creek Road
Blue Ash, OH 45242-9514